Frequently Asked Questions (FAQs)
General Product Questions
Q: What makes your t-shirts unique?
A: Our t-shirts are inspired by Punjabi culture, featuring vibrant, high-quality designs that celebrate heritage and style. Each design is crafted with care, ensuring comfort and durability.
Q: Do you offer designs for kids, women, and men?
A: Yes! We have a wide range of t-shirts for kids, women, and men. Check out our collections to find the perfect fit for everyone.
Q: What sizes do you offer?
A: We offer sizes ranging from XS to XL. Each product page includes a size chart to help you find the perfect fit.
Ordering and Payment
Q: How can I place an order?
A: Simply browse our website, select your favorite designs, choose the size and quantity, and add them to your cart. Proceed to checkout to complete your order securely.
Q: What payment methods do you accept?
A: We accept payments through all major credit cards, PayPal, and other secure payment gateways.
Q: Can I cancel or modify my order?
A: If you need to cancel or make changes to your order, please contact us within 24 hours of placing it.
Shipping
Q: Where do you ship?
A: We currently ship within [Canada and USA]. For international shipping, additional charges may apply.
Q: How long does shipping take?
A: Orders are typically processed within week. Shipping times vary based on location.
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking link via email or SMS. You can also track your order directly on our website.
Returns and Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of purchase for unworn, unwashed items in their original packaging. Custom designs are not eligible for return unless there’s a defect.
Q: How do I initiate a return or exchange?
A: Please contact our customer service team at [info@kraftleaf.com] with your order details to start the return or exchange process.
Q: What if I receive a damaged or incorrect item?
A: We’re sorry for the inconvenience! Please reach out to us with a photo of the item, and we’ll make it right with a replacement or refund.
Customization
Q: Do you offer custom designs?
A: Yes! We offer custom t-shirt printing for special occasions or bulk orders. Contact us with your requirements, and we’ll bring your ideas to life.
Q: Is there a minimum order for custom designs?
A: No, we accept single custom orders as well as bulk orders. Pricing may vary based on the quantity and complexity of the design.
Contact and Support
Q: How can I contact you for more questions?
A: You can reach us at [info@kraftleaf.com], via WhatsApp at [ 289 505 5020], or through the contact form on our website. We aim to respond within 24 hours.
Q: Do you have a physical store?
A: We’re an online-only store, which allows us to offer unique designs to customers worldwide.